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Frequently Asked Questions
What is the pricing for this equipment?
Please provide your detailed requirements, including quantity, color preferences, and logo customization. Our sales team will provide an accurate quote promptly.
Do you provide samples?
We offer samples for most products. Generally, customers are only required to cover the freight shipping charges to their location.
What is the standard lead time for orders?
The typical lead time is 3-5 working days, depending on the customization requirements and current production capacity.
How is the product packaged for transport?
To ensure safety during transit, all stair climbing machines are delivered in stable, heavy-duty wooden boxes.
What are the available payment terms?
We accept L/C and T/T. A 30% deposit is standard, with the remaining 70% balance due within 5 working days after providing the shipping documents and inspection report.
Can the logo and color be customized?
Yes, we offer full customization for logos and carry standard colors in Black and White. Other colors may be available upon request for bulk orders.