Frequently Asked Questions
Q1: How long is the lead time for orders?
The typical lead time is within 45 days after order confirmation.
Q2: What is the Minimum Order Quantity (MOQ)?
Our MOQ is 1 set for both strength equipment and cardio machines (such as treadmills or exercise bikes).
Q3: Do your products have international certifications?
Yes, our equipment has successfully passed CE and ISO9001 certifications to ensure quality and safety.
Q4: What are the accepted payment methods?
We support T/T and L/C payment terms, typically requiring a 50% deposit and the remaining 50% balance before shipment.
Q5: How does your after-sales service work?
During the warranty period, we will send replacement components free of charge to resolve any issues with damaged parts.
Q6: Can you provide design services for a new gym?
Yes, we offer free professional gym design schemes and precise project planning based on your square footage and specific ideas.