❓ Frequently Asked Questions
Q1. How can I obtain a product sample?
Small piece samples can be provided for free via freight collect or prepaid. For customized samples, please contact us for detailed cost requirements.
Q2. What are the typical sample and production lead times?
Existing samples take 2-3 days; customized samples require 7-12 days. Standard mass production time is generally between 25-30 days.
Q3. Do you offer OEM or ODM services?
Yes, we have a professional team experienced in OEM/ODM designs. We can help transform your ideas into finished products.
Q4. How is quality control managed during production?
We employ a professional QC team to monitor quality throughout the mass production process. Third-party inspections are also fully acceptable.
Q5. What happens if a defective product is received?
We provide replacement services. If any items are found to be defective upon arrival, we typically replace them in the subsequent shipment.
Q6. Can you assist with shipping if we don't have a forwarder in China?
Certainly. We maintain strong relationships with reliable forwarding companies and can offer competitive shipping rates and excellent logistics services.